DEMING 14 POINT PHILOSOPHY FOR DWP & L.A. CITY WORKFORCE: (At least my attempt to apply it.)
Japan used to be known for "bad" quality. THEN, they became known to produce the best quality products in the world.
What changed? Same machines, equipment and factory space as the rest of the world. They didn't have a patent on any exclusive technology. AND, most notably, the transformation even had to occur USING THE SAME WORKERS! (Think about it. Japan couldn't fire everyone in Japan. They had to make the transformation with current workforce.)
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